Been a victim of cybercrime or experienced an online security issue?

The Yorkshire-Humber Regional Cyber Crime Unit (RCCU) has partnered with The Cyber Helpline to provide free, expert help to victims of cybercrime.

The Cyber Helpline is a UK based not-for-profit organisation set up to provide free, impartial, expert advice to individuals over the age of 13 in the UK, as well as sole traders.

Remember you can report a cybercrime by calling 101, visiting a local police station or fraud can be reported to Action Fraud. In an emergency call 999.



Get Free help now 

Three simple steps to getting help from The Cyber Helpline:


1. Chat to the chatbot 

The first step is to start a chat with the chatbot. Use the open window on the right of this page (or the bottom if you are on a mobile). The chatbot will ask you some questions and get you to summarise your issue. Once the chatbot has enough information it will do some thinking and then match your issue to a known type of cyber-attack. Don’t worry, our chatbot will not use any technical jargon and you can describe your issue in plain English.


2. Follow the online guidance 

Once you are happy the chatbot has got it right it will link you to an online guide. This is a step by step guide which provides advice and instructions on how to recover from the cyber security attack you have experienced.


3. Speak to one of the expert volunteers 

If the chatbot can’t diagnose your issue – or you just really want to speak to someone – then it will ask for your contact details so a Helpline Responder can get in touch. All of The Cyber Helpline’s volunteers are security experts who will work with you to diagnose your issue and give you advice on next steps. All of its responders are thoroughly background checked and trained.


How the Yorkshire-Humber RCCU and The Cyber Helpline Work Together

The Yorkshire-Humber RCCU is piloting using The Cyber Helpline to support those in the region who are experiencing a cybercrime or online security issue. It is important to understand the following:

  1. You are completely anonymous when you use the chatbot and web guides.
  2. If you decide to provide your details in order to speak to an expert, The Cyber Helpline will not share this data – or any information on your case – back to a police force.
  3. The chatbot is hosted on this website for convenience, but the communication flows directly from you to The Cyber Helpline in a secure manner.